Last updated: 13 July 2026
This Privacy Policy explains how QELQ – Tirana Glass Hub (“QELQ”, “we”, “us”) handles personal information when you browse qelq.al, create an account, place an order, join our newsletter, book a workshop or contact us.
1. Who is responsible for your data
QELQ – Tirana Glass Hub
Dëshmorët e Kombit 5 Boulevard, Tirana, Albania
Email: [email protected]
Phone: +355 69 511 5892
2. Information we collect
- Identity and contact details, including name, email, phone number and billing or delivery address.
- Order and account information, including products, payment status, delivery details, messages and returns.
- Workshop or contact-form information you choose to provide.
- Technical and usage information, such as IP address, device, browser, pages viewed, cookie choices and referring campaign.
- Marketing preferences and newsletter consent.
Payment-card details are handled by the selected payment provider; QELQ does not store complete card numbers on this website.
3. Why we use information
- To process orders, payments, delivery, returns and customer support.
- To operate accounts, wishlists, workshops and contact forms.
- To secure, maintain and improve the website and prevent fraud.
- To meet accounting, tax and other legal obligations.
- To measure website and campaign performance where consent is required and obtained.
- To send marketing only when you have consented or another lawful basis applies.
4. Who receives information
We share only what is necessary with service providers such as hosting and website support, WooCommerce-related services, payment providers, couriers, email providers, fraud/security services, professional advisers and analytics or advertising platforms used with the appropriate consent. We may also disclose information where required by law.
5. Cookies and analytics
Essential cookies keep the shop, cart, checkout, account and security features working. Optional analytics or advertising technologies are controlled through the cookie banner. See our Cookie Policy for details and to learn how to change your choices.
6. How long we keep information
We retain order and accounting records for the period required by applicable law. Account, inquiry and marketing data are kept only as long as needed for the purpose collected, to resolve disputes, protect legal rights or until consent is withdrawn where consent is the basis.
7. Your choices and rights
Subject to applicable law, you may ask to access, correct, delete or restrict your personal information, object to certain uses, withdraw consent and receive information about how your data is handled. You can unsubscribe from marketing at any time. Withdrawal does not affect processing already carried out lawfully.
8. Security and international services
We use reasonable technical and organizational safeguards. Some service providers may process data outside Albania; where this occurs, we use the protections required by applicable law. No online system can be guaranteed completely secure.
9. Children
The online shop is not directed to children who cannot legally enter a purchase contract. Please contact us if you believe a child has provided personal information improperly.
10. Updates and contact
We may update this policy when services or legal requirements change. The current version and date will be posted here. Questions or privacy requests can be sent using the contact details above.
