Privacy Policy
Last Update: 30 December 2024
Qelq (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://qelq.al/ (“Website”). By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Website.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
When you create an account, make a purchase, or contact us, we may collect personal information such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through third-party payment processors)
1.2 Non-Personal Information
We may collect non-personal information about your visit, such as:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on the Website
1.3 Cookies
Our Website uses cookies to enhance your experience. Cookies are small data files stored on your device. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our services
- Process transactions and fulfill orders
- Respond to inquiries and support requests
- Send promotional materials (with your consent)
- Ensure Website security and performance
3. How We Share Your Information
We may share your information in the following circumstances:
3.1 With Service Providers
We may share your information with third-party service providers who assist us with:
- Payment processing
- Website hosting and maintenance
- Marketing and analytics
3.2 For Legal Compliance
We may disclose your information if required to do so by law or if we believe such action is necessary to:
- Comply with legal obligations
- Protect and defend our rights or property
- Prevent fraud or illegal activities
4. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data, subject to legal obligations.
- Opt-Out: Opt out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.
5. Security
We implement reasonable technical and organizational measures to protect your information. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.
6. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing any personal information.
7. Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on our Website. Your continued use of the Website following the posting of changes constitutes your acceptance of the revised Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, you can contact us through the following methods:
- Email: [email protected]
- Website Contact Form: https://qelq.al/
- Phone: +355 695 115 892
Thank you for trusting Qelq. Your privacy is our priority.